Returns & Refund Policy

Return & Refund Policy

Last Updated: [Insert Date]

We want you to feel confident and supported in your journey toward a better relationship with your dog. However, due to the digital nature of this course and immediate access to the full content, our refund policy is outlined below:

Digital Course Refund Eligibility

Refunds are only available if 0% of the course content has been accessed or viewed. Once any portion of the course has been streamed, opened, or downloaded, the purchase becomes non-refundable.

This policy helps protect the integrity of our program and the value of the digital content provided.

Special Circumstances

We understand that life can be unpredictable. In rare and compassionate cases, we may offer a refund beyond the standard policy for the following situations:

  • Documented financial hardship

  • Serious illness affecting you or an immediate family member

  • The passing of your pet

To request a refund under these special circumstances, please contact us within 7 days of your purchase at [insert support email] with:

  • A clear explanation of your situation

  • Reasonable supporting documentation (e.g., vet note, medical certificate, etc.)

Each request will be reviewed individually and handled with care. Approval is not guaranteed but will be considered in good faith.

Non-Refundable Scenarios

Refunds will not be granted for:

  • Any course where more than 0% of content has been accessed

  • Change of mind or lack of use

  • Missing a promotional offer after purchase